Returns, Refunds and Customer Complaints Policy
Our Fresh Flowers Guarantee in Dartmouth Park
At Dartmouth Park Florist, we take pride in providing only the very freshest flowers to our customers in Dartmouth Park and the surrounding neighbourhoods. We source our blooms daily and quality-check every bouquet to ensure it meets our high standards. Our mission is to deliver joy and beautiful arrangements that last, whether for households or businesses nearby.
Damaged-on-Arrival Policy
We understand that sometimes things don’t go as planned in transit. If your flowers arrive damaged, wilted, or not up to standard, please contact us as soon as possible—ideally within 24 hours of receipt. Retain the product in its original packaging and take photographs as evidence, as this will help us resolve any issues swiftly and efficiently. Once your claim is reviewed, you may choose a replacement arrangement or a full refund according to your preference.
Flower Freshness Window
Your satisfaction is our priority, and we guarantee the freshness of our flowers for at least five days from the date of delivery. Should your blooms not meet this standard with proper care, please reach out to our customer service. We ask that claims regarding freshness be made within these five days, so we can assess and address any issues effectively. We'll often request photos to help us understand and resolve the issue promptly.
Refund and Replacement Options
If you receive an arrangement that does not meet our freshness or quality guarantee, you may be eligible for a refund or a replacement bouquet. We will work with you to determine the best resolution—whether that’s a prompt replacement delivery at your preferred time, store credit, or a full/partial refund to your original payment method. Our team will explain your options in detail and ensure your satisfaction is restored.
How to Make a Complaint
We believe every customer deserves a positive experience with Dartmouth Park Florist, and we welcome your feedback—even if it’s to raise a concern. If you have any complaints regarding your order, please provide your order number, delivery date, and details of the issue. We will acknowledge your message within one working day and strive to resolve complaints within three working days. Our customer care team is dedicated to open communication and fair resolution for every customer.
Trusted Local Florist in Dartmouth Park
We’re proud to be a well-regarded, local Dartmouth Park florist, trusted by families and businesses across our community. Our reputation is built on integrity, beautiful fresh flowers, and outstanding service. Your feedback helps us maintain and improve these standards every day.
Contact Us
If you have any questions about our Returns, Refunds or Complaints process, please get in touch. We’re here to help and always happy to assist our valued Dartmouth Park community with any floral requests or concerns.
